1. Introduction
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
2. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: Please include a receipt or proof of purchase with your return.
- Return Period: You have 30 calendar days to return an item from the date you received it.
3. Non-Returnable Items
- Perishable Goods: Due to health and safety reasons, we cannot accept returns of honey or any other perishable goods.
- Custom Orders: Custom or personalized orders cannot be returned.
- Discounted Items: Only regular-priced items may be refunded. Sale items are non-refundable.
4. Refunds
- Processing Time: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts).
5. Exchanges
- Damaged or Defective Items: We replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email] with details of the defect or damage.
6. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Replacement Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
7. Contact Us
If you have any questions about our returns policy, please contact us at